Item 1: Over the years we've received very few product returns. Maybe one or two of our widgets were returned within any given quarter. The owner, aka my boss, has strived for 25 years to maintain a good reputation in the business and he takes it personally when a customer isn't satisfied with our widgets. So we offer a 30-day money back return policy.
The returns are way up since March. The techs and I inspect the RMA packages and we can all see that these people are using the crap out of our widgets for a week or two, then returning them. On a business level I think this is a really slimy practice. So after 25 years we are about to end our generous return policy and introduce restocking fees.
Item 2: As of June 22, all orders from government agencies in California are to be paid by COD cashier's check, wire transfer or credit card. We do not accept PO's Net 30. IOU's are not acceptable forms of payment.